Terms & Conditions

LUV is an online accessories and gifting brand offering curated accessories and gift products through our website.

All products displayed on the website are subject to availability.

By using our website, you agree to:

• Provide accurate and complete information when placing an order.
• Use the website only for lawful purposes.
• Not attempt to interfere with or disrupt the website.
• Not copy, reproduce, modify, or commercially use our website content without our permission.
• Not use the website for fraudulent or unauthorized activities.

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However:

• Actual product colors may vary slightly depending on your device or screen settings.
• Product images may differ slightly from the actual product due to photography and lighting.
• Product dimensions and specifications may have minor variations.
• Product availability may change without prior notice.

If you have questions about a product before purchasing, please contact us.

All product prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

Prices may be changed at any time without prior notice.

If a pricing error occurs on our website, we reserve the right to correct the error. If an order has been placed at an incorrect price, we may contact you regarding the correction or cancel the order and provide an applicable refund.

When you place an order with LUV, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation via email, SMS, WhatsApp, or other communication channels.

An order confirmation does not necessarily guarantee that the order will be fulfilled. We reserve the right to cancel an order in circumstances including:

• Product being unavailable
• Incorrect product or pricing information
• Suspected fraudulent activity
• Delivery limitations
• Errors in the order information

If we cancel a prepaid order, the applicable amount will be refunded through the appropriate payment method.

We accept payment methods displayed on our website at the time of checkout.

Payments may be processed through third-party payment gateways.

LUV does not store complete debit card, credit card, banking, or other sensitive payment credentials on its own servers.

Orders will generally be processed after successful payment confirmation.

We aim to process and dispatch orders within 7-10 business days.

Estimated delivery timelines will depend on your location and the shipping service selected.

Delivery timelines are estimates and may be affected by:

• Courier delays
• Weather conditions
• Public holidays
• Incorrect or incomplete addresses
• Events beyond our reasonable control

Once an order has been handed over to the courier, delivery is subject to the courier partner's service.

Customers are responsible for providing accurate delivery information.

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

Before returning a product, customers should contact us through [Email/WhatsApp] and follow the instructions provided by our customer service team.

Products may need to meet certain conditions to qualify for a return or exchange, including being unused and in their original packaging.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us at luv.withluv26@gmail.com within 3 days of delivery.

We may request photographs or videos of the package and product to assess the issue.

Once verified, we will provide an appropriate resolution in accordance with our Return & Refund Policy.

LUV products may be purchased as gifts for another person.

The customer placing the order is responsible for providing the correct recipient name, address, phone number, and other delivery details.

LUV is not responsible for delivery issues resulting from incorrect information provided during checkout.

All content on the LUV website, including but not limited to:

• LUV name and logo
• Product photographs
• Graphics
• Designs
• Text
• Videos
• Website layout
• Brand elements

is owned by or licensed to LUV and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, or use our content for commercial purposes without written permission.

If you submit reviews, photographs, comments, testimonials, or other content to LUV, you agree that:

• The content is truthful and does not violate the rights of others.
• You have the necessary rights to submit the content.
• The content does not contain unlawful, offensive, or misleading material.

Where permitted by law, LUV may use submitted reviews, photographs, or testimonials for marketing and promotional purposes.

Our website may use third-party services such as:

• Payment gateways
• Shipping providers
• Analytics services
• Advertising platforms
• Social media services
• Website hosting and technology providers

Your use of third-party services may also be subject to their respective terms and policies.

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

• Available without interruption
• Free from errors
• Free from technical issues
• Completely secure

We may temporarily suspend or modify the website for maintenance, updates, or other operational reasons.

To the extent permitted by applicable law, LUV shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

LUV reserves the right to update or modify these Terms & Conditions at any time.

Changes will be posted on this page with an updated "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the applicable courts and jurisdiction of Chennai, Tamil Nadu, India, unless otherwise required by applicable law.