Privacy Policy

When you visit our website, create an account, place an order, or contact us, we may collect certain information, including:

• Full name
• Email address
• Mobile or phone number
• Billing and shipping address
• Delivery details
• Information you provide when contacting customer support

When you place an order, we may collect:

• Products purchased
• Order details
• Transaction details
• Billing and shipping information

When you browse our website, certain technical information may be automatically collected, such as:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Website activity and interaction data

We may use the information we collect to:

• Process and fulfil your orders
• Arrange delivery of your purchases
• Send order confirmations and updates
• Provide customer support
• Process returns, exchanges, and refunds
• Improve our products, website, and services
• Personalize your shopping experience
• Prevent fraudulent or unauthorized transactions
• Send promotional offers and updates, where permitted
• Maintain website security
• Comply with applicable legal and regulatory requirements

If you choose to subscribe to our promotional communications, we may send you information about:

• New product launches
• Offers and discounts
• Collections
• Promotions
• Brand updates

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in our emails or by contacting us at Luv.withluv26@gmail.com.

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences
• Keep items in your shopping cart
• Understand how visitors use our website
• Improve website performance
• Provide relevant marketing and advertising

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

We do not sell or rent your personal information.

We may share necessary information with trusted third-party service providers who help us operate our business, including:

• Payment gateway providers
• Shipping and delivery partners
• Website and hosting providers
• Analytics and technology providers
• Customer support services
• Marketing platforms

These service providers may only use your information for purposes necessary to provide their services to us.

We may also disclose information where required by law, legal proceedings, government authorities, or where necessary to protect our rights, customers, and business.

Payments made through our website may be processed through secure third-party payment gateways.

LUV does not intentionally store complete debit card, credit card, UPI, or banking credentials on its own servers.

Payment information is handled according to the privacy and security practices of the respective payment service provider.

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

We retain personal information only for as long as reasonably necessary to:

• Fulfil orders
• Provide customer support
• Maintain business and transaction records
• Resolve disputes
• Meet legal, accounting, and regulatory obligations

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

Our website may contain links to third-party websites, social media platforms, payment providers, or other services.

LUV is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

Our website is not intentionally directed toward children.

We do not knowingly collect personal information from children without appropriate consent where such consent is legally required.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent for certain processing
• Opt out of promotional communications
• Raise concerns regarding the handling of your information

To exercise any applicable rights, contact us using the details provided below.

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable laws.

Any changes will be posted on this page with an updated "Last Updated" date.

We encourage you to review this Privacy Policy periodically.